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Frequently Asked Questions.


General

• Who should use XEO e-cigarettes?
o Basically, anyone 18 years of age and above can enjoy XEO e-cigarettes. We recommend children, pregnant women and people with heart disease, high blood pressure or people who take drugs, not to smoke XEO e-cigarettes.


• Does XEO E-cigarette produces smoke?
XEO e-cigarettes does not produce smoke, but vapor. It looks like smoke, but it is odorless and dissipates quickly.


• Can I smoke XEO e-cigarette anywhere?
o The XEO™ e-cigarettes produce an odorless vapor that disappears in seconds, so there is no passive smoke . Generally, one can enjoy XEO e-cigarettes wherever they want unless it is explicitly undesired


• Do XEO e-cigarettes help me to quit smoking?
o XEO e-cigarettes can help you quit smoking. You can reduce the nicotine in e-cigarettes gradually. In the end its up to you when you give up smoking.


• Does XEO e-cigarette produce passive smoke?
o Based on current information XEO e-cigarettes produce no passive smoke. Our E-cigarettes produce only vapor.


Order
• Who can order XEO e-cigarettes?
o In principle, everyone 18 years of age and above is able to order XEO e-cigarettes. We recommend children, pregnant women and people with heart disease, high blood pressure or people who take drugs, not to smoke XEO e-cigarettes.


• Where can I buy XEO e-cigarettes?
o XEO e-cigarettes are available in our safe online store.


• Is my online purchase by credit card secure?
o Yes, the purchase by credit card is safe. All transactions are SSL-encrypted. SSL encrypts your payment information so that no one else is able to read this. Furthermore, we will never share your information.


Shipping

• Which countries do you deliver to?
o The XEO products can be sent to any address in the EU. Please review the guidelines for electronic cigarettes in your country before you order your XEO products.


• What shipping methods are available?
o We deliver with DHL shipping via DHL delivery.


• Is the shipping free?
o From an order value of 100 Euro or more, we offer free shipping.


• How long does it take to get my order?
o In Germany, you will receive your order within 3 to 5 days. The rest of Europe receives the delivery in 3 to 5 days.


• Can I track my order?
o Yes, you can track your order. After ordering you will receive an automatic email with your tracking number.


Product

•  What is the difference between XEO e-cigarettes and XEO Disposables?
o XEO e-cigarettes can be attached to a rechargeable battery. The disposables can not be refilled, so they should be disposed after use.


•  What is a Cartridge / Cartomizer?
o The liquid cartridge is the custodian of the e-cigarette. It contains the liquid and the flavor. The flavor vaporizes the liquid, so that you can enjoy the steam.


• How long do a cartridge work?
o One cartridge corresponds to about 1.5 packs of cigarettes. Depending on the smoking behaviour these can vary a bit.

 


• How long do a XEO battery lasts after being charged?
o A XEO battery lasts about as long as a cartridge.


•  How do I know that the battery needs to be recharged?
o The white LED lights on the XEO e-cigarettes will flash when the battery needs to be recharged.


• How long does it take to recharge a XEO battery again?
o It takes 2 -2.5 hours until a XEO battery is fully charged.

• How long does it take for a XEO Smart Case being charged?
o It takes about 3 hours until the XEO,Smart Case is charged.


• How much nicotine is in each XEO Cartridge?
o You can choose between 0 mg, 8 mg, 12 mg and 16 mg nicotine.


• What are the ingredients in the XEO cartridges and disposables?
o Ingredients can be found in the specific product details.